Tamrasys's services on product maintenance address the common problem prevalent in many product companies with existing products. Majority of enterprise products face a problem in supporting their installed base on legacy versions of the product.
It is observed that considerable investment is needed to maintain multiple versions of an old code base in case of older technologies to support existing clients. This is needed till the time clients migrate to newer versions of the product.
Our product maintenance services help our clients support their existing products and customers cost effectively, while concentrating their in-house expertise in building new products or versions.
We work closely with our clients to define their business objectives, essentials like how long they would like to support the product, and level of investment they wish to make on it. Followed by this, we bring together a team that has the required expertise and matches budgetary constraints, if any of the clients. This team works with our clients' product teams to take over their code base (often with very little existing documentation) and maintain it for the life of the product. They also work with the clients' technical support teams to ensure product issues are addressed within specified Service Level Agreements (SLA).